Cancel & Refund Policy

  1. Cancellation Policy:

    • Membership in the industrial points program is voluntary, and participants can choose to cancel their membership at any time.
    • To cancel membership, participants must submit a written request to the program administrators. The request should include the participant's name, company name, and contact information.
    • Upon receipt of a cancellation request, the participant's membership will be terminated, and any accrued but unredeemed points will be forfeited.

  2. Refund Policy:

    • Industrial points are non-transferable and have no monetary value.
    • Since participation in the program is voluntary and free of charge, there are no refunds for membership fees.
    • Any fees associated with membership benefits or services (if applicable) are non-refundable once paid.

  3. Exceptions:

    • In exceptional circumstances, such as technical errors or program changes initiated by the administrators, refunds or adjustments may be considered at the discretion of the program administrators.
    • Participants must submit a written request detailing the circumstances and justification for the refund or adjustment. The request will be reviewed, and a decision will be communicated to the participant.

  4. Process:

    • Refund or cancellation requests must be submitted in writing to the program administrators via email or postal mail.
    • The program administrators will acknowledge receipt of the request and communicate the next steps in the process, including any additional information required.
    • Refunds, if approved, will be processed within a reasonable timeframe, and the participant will be notified once the refund has been issued.

  5. Contact Information:

    • For inquiries regarding cancellation and refund policies, participants can contact the program administrators using the contact information provided on the program's website or official communications.

  6. Changes to Policy:

    • The cancellation and refund policy may be updated or modified by the program administrators at any time without prior notice.
    • Participants will be notified of any changes to the policy, and continued participation in the program will constitute acceptance of the updated policy.